Effective Date: 11/02/2025

At PetBosco Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, register as a service provider, or use the services available on our platform. Please read this policy carefully.

1. Information We Collect

We collect two types of information from users of our website:

a) Personal Information: When you register on our website as a service provider or customer, we may ask you to provide personal details such as:

• Name
• Email Address
• Phone Number
• Business Information (e.g., Services Offered, Business Address)
• Profile Picture
• Payment Information (if applicable)

b) Non-Personal Information: We also collect information that does not directly identify you but helps us improve our website and services, such as:

• IP Address
• Browser Type and Version
• Pages Visited
• Referring Website (How you arrived at our site)
• Interaction with Ads or Content on the Website

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

• To Provide Services: To facilitate your registration, process transactions, and provide services that you have requested.
• Customer Support: To respond to your inquiries, provide customer support, and assist with issues related to your account or services.
• Personalization: To personalize your experience on our website, including service recommendations based on your preferences and activity.
• Communications: To send you important updates about your account, services, and changes to our website or Privacy Policy. We may also send promotional emails about new services, special offers, and events if you have opted-in to receive them.
• Analytics: To analyze user behavior, improve the website’s functionality, and measure the effectiveness of our services and marketing efforts.

3. How We Protect Your Information

We use industry-standard security measures to protect the personal information you provide to us. These include encryption, secure servers, and firewalls. While we strive to protect your personal data, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• With Service Providers: We may share your information with trusted third-party service providers who assist with website operation, payment processing, or customer support. These service providers are only allowed to use your information to perform the services they provide to us.
• Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or successor entity.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we have about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain information.
• Opt-Out: You can opt out of receiving marketing emails by clicking the unsubscribe link in the email or contacting us directly.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@petbosco.co.ke.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and track your usage of our site. You can manage your cookie preferences by adjusting your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We will retain your personal information for as long as your account is active or as needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Transfers

If you are accessing our website from outside Kenya, please be aware that your personal data may be transferred to and processed in countries with different data protection laws than your own. By using our website, you consent to the transfer of your information to these countries.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date at the top of this policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@petbosco.co.ke