We thoroughly vet all service providers on the platform. Each provider has a profile with reviews from previous clients, certifications, and other relevant qualifications. We encourage you to check their ratings, read reviews, and ask questions before booking.
Look for relevant experience, certifications (e.g., pet first aid, dog training, or behavior expertise), and reviews from other pet owners. It’s also important to consider factors like availability, location, and whether the professional understands your pet’s specific needs.
Provide the pet sitter or walker with details about your pet’s routine, likes/dislikes, medical needs, and any special instructions. Make sure to leave your contact information and emergency contacts. It’s also helpful to provide food, treats, and any necessary supplies for your pet.
Many service providers may accept last-minute bookings depending on their availability. It’s always a good idea to check with the provider directly for availability, especially for services like dog walking or pet sitting.
Check the facility’s reviews, available amenities (like playtime, grooming, and individualized care), and certifications (e.g., from professional organizations). Consider taking a tour of the facility beforehand to ensure it meets your expectations.
Each service provider has their own cancellation policy. Be sure to review this policy when booking and communicate any changes or cancellations as soon as possible. Some providers may offer a full refund for cancellations made within a specific time frame, while others may charge a cancellation fee.
We highly encourage all users to leave reviews to help future pet owners make informed decisions. Positive feedback supports great service providers, while constructive feedback helps improve the quality of service.
It’s important to discuss any concerns about behavior with your chosen service provider before booking. In case of property damage or injury, most providers will ask for a waiver or liability agreement. You may also want to have insurance for added protection.
To join as a service provider, click the “Join Us” button, fill in your professional details, and provide information such as certifications, services offered, pricing, and availability. Once your profile is reviewed and approved, you can start accepting clients.
Yes, all professionals listed on our site are thoroughly vetted. We verify their credentials, licenses (if applicable), and reviews from past clients to ensure they meet our quality standards.
If you experience any issues with a service provider, please contact us immediately. We take all complaints seriously and will investigate the situation to resolve any problems promptly.
Yes, we recommend that all professionals carry liability insurance to protect both themselves and their clients. Please check the professional’s profile for insurance details.
Service providers are welcome to accept tips for exceptional service, but all additional payments for services should be clearly communicated and agreed upon in advance.
If your pet gets sick or injured during a service, the professional is trained to contact you immediately and may take your pet to a vet or seek emergency care. Make sure to provide emergency contact details and any vet information when booking services.
We recommend choosing professionals who have experience with special needs pets. You can filter by qualifications, such as experience with medical care, training in administering medication, or experience with specific conditions like arthritis, diabetes, or anxiety.
All service providers are trained in handling emergencies, including lost pets. Be sure to provide accurate contact details, pet tags, and microchip information before leaving your pet in someone’s care. If your pet runs away, the professional will contact you immediately and work to ensure your pet’s safe return.